Career Opportunities with Chick-fil-A East Norriton

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Front of House Manager

Department: Management
Location: East Norriton, PA

Chick Fil-A, East Norriton

Manager - $15-$20/hr

Job Description | Chick Fil-A, East Norriton

Job Purpose:  To be remarkable in restaurant operations.

Reports To:     Applicable Managing Director; Culinary or Hospitality

 

 Food Safety

  • Upholds:  CFA Standards & Culture
    • Upholds restaurant cleanliness and safety (ROE)
    • Upholds food and safety and quality standards (SAFE & eRQA’s)
    • Upholds brand standards (@CFA Home)

Guest Experience

  • Creates Restaurant Environment
    • Creates daily plans for running entire restaurant (Lineups, Checklists, To-do list)
    • Creates daily restaurant experience for team members through positive feedback.

           

  • Coaches: Supervisors & Team Members
    • Leverages Development Manual to develop others (Development Manual)
    • Coaches next level leaders (Supervisor Classes)
    • Coaches resource and tool alignment (Google Drive; @CFA Home)

Operational Efficiency

  • Anticipates: Restaurant Problems
    • Anticipates restaurant flow of information (Google Drive)
    • Anticipates cash flow and management issues (InFORM, Loomis)
    • Anticipates communication breakdowns (Google Workspace)
    • Anticipates and solves capacity problems, i.e. throughput staffing, etc.
  • Analyzes Business Results
    • Analyzes and utilizes reporting with direct reports (Dashboards)
    • Analyzes monthly data (Food Cost; Labor Cost; Budgets)
    • Analyzes daily and weekly date (InFORM, Daytrack; Hot Schedules)
    • Analyzes and utilizes customer metrics (CEM: Servicepoint)
  • Allocates Resources
    • Allocates daily personnel resources (Lineups; Supervisor Teams)
    • Allocates weekly personnel resources and staff (Hot Schedules)
    • Allocates and delegates daily, weekly, and monthly tasks (Checklists: To-do list)

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